1. What is our online store?
Our online store is an online e-commerce website specializing in yoga wear.
2. Where is your business located?
Our business is located in Paris, France.
3. How can I place an order?
You can place an order by selecting your preferred yoga wear products, adding them to your shopping cart, completing checkout, and providing accurate payment and shipping information.
4. What payment methods do you accept?
We accept the following credit cards:
– VISA
– MasterCard
– AMERICAN EXPRESS
– DISCOVER
5. How long does order processing take?
Orders are generally processed within 2-5 business days after payment confirmation.
6. How long does delivery take?
Delivery usually takes approximately 10-20 business days after shipment for France and Europe, and 15-30 business days for other international destinations.
Delivery times may vary depending on the destination, transportation conditions, customs procedures, and other external factors.
7. Can I return my order?
Yes. Customers may request a return within 30 days after receiving their order if the product meets our return requirements.
8. Who pays the return shipping cost?
Customers are responsible for return shipping costs when the return is caused by personal reasons, including a change of mind or incorrect purchase.
We cover return shipping costs for damaged, defective, or incorrect yoga wear products caused by our error.
9. When will I receive my refund?
Approved refunds are generally completed within approximately 3 business days after the returned item has been received and inspected.
10. How can I contact customer service?
Customers can contact customer support for assistance with orders, returns, refunds, delivery, or other services through the available customer service channels.