Right of Withdrawal (EU/France)
Customers in the European Union, including France, have the legal right to withdraw from their purchase without giving any reason within 14 days of receiving the goods, in accordance with applicable consumer law. To exercise this right, notify us by email before the 14-day period expires, clearly stating your decision to withdraw. You must return the goods within 14 days of notifying us. The cost of returning the goods is borne by the customer unless stated otherwise. Refunds are made within 14 days of receiving the returned goods, using the original payment method.
1. We want every customer to have a satisfactory shopping experience. If you are not completely satisfied with your yoga wear purchase, you may request a return within 30 days after receiving your order. This does not affect your statutory rights under applicable consumer law.
2. Return Address:
30 boulevard de Sébastopol, 75004 Paris, France
3. Return Requirements:
– Return requests must be submitted within 30 days after receiving the product.
– Items must be returned in their original condition, with any original packaging and included accessories. We may refuse a return only if the goods have been handled beyond what is necessary to establish their nature, characteristics and functioning, and the diminished value results from such handling.
– Customers must provide order details before returning any product.
4. Return Shipping Responsibility:
– Customers are responsible for return shipping costs if the return is due to personal reasons, including a change of mind, incorrect purchase, or no longer needing the product.
– We are responsible for return shipping costs if the yoga wear product received is damaged, defective, or incorrect due to our error.
5. Refund Process:
– Once the returned product is received and inspected, we will process the refund.
– Approved refunds are generally completed within approximately 3 business days.
– Refunds will be issued to the original payment method used for the purchase.
6. Returns sent without prior approval or outside the 30-day return period may not be accepted.
7. For any questions regarding returns or refunds, please contact customer support through the available customer service channels.